So, it looks like a story of so-far so-good in regards to customer satisfaction over at Mint Mobile - especially when compared to its competitors. The only cellular company that we found that came even remotely close to Mint Mobile's score on TrustPilot was Red Pocket with 4.5 stars - but with only 600 reviews, it's a much smaller sample size overall. Visible Wireless for example only manages 1.7 stars on Trustpilot for example, and Boost Mobile only has 1.8 stars out of five. People, it seems, absolutely hate the bigger carriers - especially when it comes to customer service and price.Īnd, unfortunately, some of the smaller competitors to Mint Mobile don't fare any better either. Verizon and AT&T don't fare any better either, with 1.9 stars and a horrible 1.2 stars being afforded respectively on the same site. T-Mobile, the parent network of Mint for example comes in at a measly 1.6 stars out of 5 at Trustpilot. Of course, that is until you compare Mint's scores to other carriers - especially the bigger networks. Having read the previous negative reviews above you could be fooled into thinking that customers aren't that happy with Mint Mobile in general. See our guide to the best cell phone plans for a full run-down of the market right now. Visible Wireless and Boost Mobile are just some of Mint's competitors. Both this review and this review are two very recent examples where the users stated the customer service was prompt and effective. While in one case, the user was specifically having connectivity issues, the reviewer singled out the customer service specifically as the issue worth highlighting in the review.Ĭonversely, however, we did find a couple of users actually praising the Mint Mobile customer service. We found a couple of users on Trustpilot specifically that both complained about sluggish responses and unhelpful staff members - two things that can really put a downer on any customer experience. Unsurprisingly, Mint Mobile customer service has also had its fair share of negative (and positive) reviews across a number of sites.Ĭustomer service is really prompt and they help a lot One reviewer on Trustpilot If there's one common feature with all cellular providers - it's that no one likes dealing with customer service. People have also been leaving feedback on the Mint Mobile subreddit too - here's a very recent post complaining again about bad data speeds when compared to Verizon's 5G service. Another user claimed that his 5G compatible phone was only capable of 3G speeds on Mint and suffered multiple outages. One review at Trustpilot compared Mint to Verizon and found it lacking in those very areas, specifically calling out T-Mobile's 'deprioritization' as the culprit. One reviewer on Trustpilotįrom reading through feedback, it seems that by far the most complaints surround what we'd categorize as 'coverage' - that being reception, call quality, calls dropping, and overall poor data speeds. As with any other cellular company, there are still numerous 1-star reviews being left at a wide range of review sites.įrom the very beginning I experienced performance problems with Mint's service. That doesn't mean everything is hunky-dory with Mint Mobile, however. Currently, Amazon review scores sit at 4.3 out of 5 and Best Buy scores at 4.5 out of 5, with most people again praising value as the standout feature. Like over at Trustpilot, generally speaking, customers at these sites are pretty happy with Mint Mobile. Naturally, large numbers of customers have been leaving reviews of the service itself as opposed to just the SIM card kits - over two thousand in the case of Amazon. Other treasure troves of useful customer feedback can be found over at Amazon and Best Buy - which both sell Mint Mobile SIM card kits. As expected, most customers are particularly happy with the amount of money they're saving versus going with one of the bigger carriers. With over six thousand reviews (6,800 in fact), we'd say that's a pretty good gauge of how customers feel about the service as a whole right now. Mint Mobile holds a Trustpilot rating of 4.7 stars out of five with 79% of all users rating the service as 'excellent' (top marks) overall. Like most carriers, there's a large amount of feedback scattered all across the internet, both positive and negative, so we took a deep dive to see what we could find on Mint Mobile to see whether it can really live up to the hype. You can visit its site here, or see our Mint Mobile plans guide for more info.įor example, how users really rate Mint Mobile customer service, and, to what extent do things like 'deprioritization' and network slowdowns put a damper on all that cheap data allowance? It offers plans as low as $15 a month and operates on the T-Mobile network. Mint Mobile is one of the most popular prepaid carriers in the US at the moment.
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